Agentic, personalised, omnichannel. Production-grade Digital Experience Platforms — with AI agents woven into content, personalisation, and service from day one.
Registered users on a single platform we built
CITIZEN PLATFORM · UAETop-tier DXP partner — production deployments across the region
SOURCE . LIFERAYE-services digitised on a single internal portal
PUBLIC SECTOR · KSAStep approval workflows running in production DXPs
SOVEREIGN INFRA · KSACitizens, customers, and employees all expect the same thing — a digital experience that works on their phone, knows who they are, and gets them to the answer in two taps. Most enterprise DXPs deliver none of those.
Marketing builds the front end. IT builds the back end. The handoff between them is where transactions go to die. Users find the page, click the button, and end up on a PDF form they have to email back.
The platform supports it. The team never operationalises it. Every visitor sees the same homepage — contractor, citizen, employee, partner — even when the data to differentiate them is already in the CRM next door.
Every update needs a deployment. Every campaign needs a vendor ticket. Where AI exists, it sits in a separate tool that never touches the experience layer. The platform becomes a static site with extra steps.
You can engage CODE81 on a single capability or across the full DXP stack. Each area runs on production-grade platforms and ships with AI agents embedded in the workflows we deliver — not bolted on afterwards.
Public-facing portals that handle real volume — registration, identity, e-services, transactions. Identity integration with Nafath and other national systems, role-based access, and AI service agents handling first-line enquiries before they hit a human queue.
One-stop intranets that unify task dashboards, institutional knowledge, and approval workflows across SAP, Active Directory, and modern apps. RAG-based knowledge agents surface the right policy, document, or expert in seconds — replacing the search bar nobody trusts.
Headless content management with role-based personalisation — contractor, consultant, government, partner. Enterprise-grade content and personalisation platforms paired with content and personalisation agents that draft variants, assemble pages, and adjust journeys without a vendor ticket.
Native-feel mobile apps on iOS and Android from a single codebase. Cross-platform delivery integrated with the DXP backend — and an omnichannel agent layer that handles routine service interactions across chat, email, and voice before they escalate to a human.
Most DXP deployments stop at the homepage. CODE81 ships the full operational loop — identity in, agent-driven personalisation through, omnichannel agent engagement out, and measurement back into the next iteration.
Identity systems, backend services, and content sources connected through governed APIs. Nafath, Active Directory, GIS, payments, and ERP feed the experience layer with no point-to-point spaghetti.
A personalisation agent decides, per visit, which content variant fits the role, history, and intent of the user. Personalisation rules execute the agent's decision — no marketing ticket needed.
Web, mobile, chat, and email running off the same content and identity layer. A service agent handles routine interactions end-to-end and hands off to a human only where the case demands it.
Analytics tied to each role, journey, and touchpoint. Insights feed back into personalisation rules and content strategy — turning the DXP from a publishing platform into a learning system.
AGENTS GOVERNED BY ISO 42001 • BUILT ON ENTERPRISE AGENT FRAMEWORKS
Industry benchmarks across composable DXP, personalisation, mobile-first delivery, and omnichannel customer experience. Sourced from analyst firms and platform vendors — not internal estimates.
Faster content delivery with composable, headless DXP architectures
Increase in digital service adoption with personalised experiences
Reduction in time-to-publish with decoupled CMS and service layers
Higher engagement on mobile-first DXP versus desktop-only portals
Lower cost-to-serve when self-service portals replace contact centre volume
ROI on omnichannel customer experience platforms over three years
We are vendor-aligned on execution, not vendor-locked on architecture. Best-in-class platforms for portals, content, personalisation, and omnichannel engagement — with a dedicated agent layer that runs across them. All deployed in production across the region.
Open-source DXP platform powering enterprise portals, intranets, and self-service experiences. The foundation behind our largest citizen and employee platform deployments — built for high-volume, identity-integrated, multi-role environments.
Adobe Experience Manager and Adobe Target for content management and personalisation at enterprise scale. Decoupled architectures that let marketing move without disrupting the service layer — proven on hybrid AEM deployments for sovereign infrastructure clients.
Omnichannel customer engagement platform unifying chat, email, social, and voice into a single agent workspace. Layers customer service excellence onto the broader DXP — without forcing channel consolidation as a separate programme.
Three live engagements built on enterprise DXP and orchestration platforms. Client identities withheld pending consent — sectors, technologies, and outcomes are real.
Built a DXP portal serving as a single point of service for over 130,000 registered users — providing on-the-go access to scholarship applications, discount programmes, support resources, and professional development tools. A cross-platform mobile app delivered native-feel experience on iOS and Android from a single codebase, with an API gateway handling authentication and orchestration. National identity integration secured login and profile management.
Implemented a hybrid headless architecture decoupling branding from service workflows for independent scaling. Built complex e-service workflows including 10+ step approval cycles with GIS and financial integration. Personalisation dynamically serves content by user role — contractor, consultant, government — with national identity, GIS, payments, and Active Directory integration.
Built a national-scale e-services platform combining a DXP layer for portals and content with a workflow orchestration engine for executable processes. Mobile experience and visitor management modules deployed in MVP form, with a phased rollout planned for additional services on the same governed foundation.
We don't hand off. The team that maps the journey is the team that builds the experience is the team that runs it after go-live.
User journey mapping, content audit, identity and integration assessment, role definition.
Composable DXP design, integration blueprint, personalisation framework, governance controls.
Agile delivery on the chosen platform stack. Mobile and omnichannel built in from sprint one.
Phased rollout, content migration, user enablement, identity integration, production cutover.
SLA-backed run, content operations, personalisation tuning, continuous experience optimisation.
Send us the use case. We'll respond with the DXP shape, a personalisation blueprint, and a 30-minute scoping call — usually within the same business day.