An AI-native, no-code CRM that turns customer data into revenue. Agentic CRM with workflow automation at its core, deployed by a Platinum-tier implementation team.
Platinum-tier CRM partner — top tier in the region
SOURCE . CREATIOConfigure CRM workflows without writing code
SOURCE . CREATIO PLATFORMCustomer view across sales, service, and marketing
UNIFIED DATA MODELAI agents embedded in every workflow we deliver
AI-NATIVE BY DESIGNSales runs on one tool. Service runs on another. Marketing has a third. The customer experience is whatever survives the gaps between them — and the data that should drive growth is locked inside silos.
Sales sees the deal pipeline. Service sees the case history. Marketing sees the campaign engagement. Nobody sees the whole relationship — and the customer feels every handoff.
Every business change becomes a six-month change request. Sales teams build shadow systems in spreadsheets. The CRM stops reflecting how the business actually works.
Cross-sell opportunities, attrition signals, activation gaps — they exist in the data, but not in the CRM where action could be taken. The model and the workflow never meet.
You can engage CODE81 on a single capability or across the full CRM stack. Each area runs on a unified agentic CRM platform and ships with the same delivery model.
Account, opportunity, and pipeline management with AI-driven forecasting and next-best-action recommendations. Configurable sales processes that match how your teams actually sell — not a generic template forced onto the business.
Omnichannel case management with SLA tracking, escalation workflows, and role-based access for agents, team leads, and back-office. Integrated chat and WhatsApp engagement, automated case creation from live conversations, and AI-assisted resolution.
Campaign orchestration, segmentation, and lifecycle marketing on a unified customer record. Personalisation driven by behavioural signals and predictive models — not list uploads and quarterly blasts.
Predictive models for cross-sell, activation, usage, and attrition — embedded into the CRM where action can be taken. Lifecycle insights that drive automated campaigns and outbound team prioritisation, not just dashboards nobody reads.
Most CRM deployments stop at the unified record. CODE81 ships the full operational loop — from first capture to lifetime engagement, with agentic decisioning built into every step.
Omnichannel data capture from web, chat, WhatsApp, voice, and partner systems. Every interaction creates structured data on the customer record — automatically, with no agent rekeying.
One customer record across sales, service, and marketing. Identity resolution, golden record management, and consent tracking enforce a true 360° view — not a stitched dashboard.
Predictive models and AI agents recommend the next best action — cross-sell offer, retention play, escalation route. Decisions sit inside the workflow, where they translate to action.
Personalised engagement across channels — automated campaigns, agent-assisted outreach, self-service portals. Outcomes feed back into the model, closing the loop on lifetime value.
POWERED BY AGENTIC CRM • AI-NATIVE BY DESIGN
Industry benchmarks across pipeline productivity, forecast accuracy, configuration speed, churn reduction, and lifecycle ROI. Sourced from analyst firms and platform vendors — not internal estimates.
Increase in sales productivity with unified CRM platforms
Improvement in forecast accuracy with AI-driven CRM analytics
Faster CRM configuration with no-code versus traditional development
Reduction in customer churn with predictive attrition modelling
Uplift in cross-sell revenue with lifecycle analytics integrated into CRM
Return on every dollar invested in modern CRM platforms over five years
CODE81 is a Platinum-tier CRM partner at the highest level available in the region. Every CRM engagement we deliver is built on a unified agentic CRM and workflow platform.
Creatio is a global vendor of an agentic CRM and workflow platform with no-code and AI at its core. Millions of workflows run on Creatio daily, supporting thousands of clients in over 100 countries.
CODE81's Platinum Level 5 status reflects deep delivery experience across enterprise CRM implementations in the region — sales, service, marketing, and lifecycle automation, deployed in production for organisations operating at significant scale.
Three live engagements built on agentic CRM and lifecycle analytics platforms. Client identities withheld pending consent — sectors, technologies, and outcomes are real.
Deployed an AI-native Service CRM unifying case management across customers and drivers — bookings, complaints, enquiries, refunds, employee requests, and salary cases. Omnichannel engagement through chat and WhatsApp, automated case creation from conversations, SLA tracking, real-time dashboards, and CSAT surveys triggered on resolution. Role-based access for agents, team leaders, and administrators.
Replaced fragmented systems and manual processes with a unified, agile platform consolidating beneficiary management, marketing, and operations into a single ecosystem. No-code and BPM-driven configuration supports rapidly evolving programmes, partnerships, and growth — giving leadership a future-proof CRM foundation aligned with digital transformation priorities.
Delivered 10 lifecycle analytics use cases spanning acquisition to retention — cross-sell, activation, usage, and attrition predictive models productionised for automated campaigns and outbound teams. Personalised, data-driven segmentation lifted customer engagement, boosted share of wallet, and lowered churn through proactive retention. Lifecycle ROI improved through targeting precision.
We don't hand off. The team that maps the customer journey is the team that configures the CRM is the team that runs it after go-live.
Customer journey mapping, sales/service/marketing process audit, CRM use case prioritisation.
Data model design, integration blueprint, role-based access framework, governance controls.
No-code configuration on the chosen CRM platform. Workflow automation, process design, and AI agents built in from sprint one.
Phased rollout, user enablement across sales/service/marketing, data migration, production cutover.
SLA-backed run, continuous CRM evolution, lifecycle model retraining, expansion into new use cases.
Send us the use case. We'll respond with the CRM shape, an integration blueprint, and a 30-minute scoping call — usually within the same business day.