Digital ecosystem platform serving 130,000+ frontline workers as a single point of service.
How CODE81 built a world-class Liferay DXP serving as a single point of service for over 130,000 registered frontline workers — providing on-the-go access to scholarship applications, discount programmes, mental health resources, and professional development tools.
Registered users on the centralised platform — frontline workers across the country
Single point of service replacing fragmented, disconnected systems
Cross-platform iOS and Android delivery from a single Flutter codebase
01 / THE CHALLENGE
Frontline workers — without a unified place to access the recognition they were owed.
The country's frontline workers lacked a centralised digital platform for recognition and services, with fragmented access to scholarship applications, discount programmes, mental health resources, and professional development tools across multiple disconnected systems.
Each support programme lived in its own system, with its own login, its own forms, and its own workflow. Frontline workers had to navigate a maze of touchpoints to access benefits they were entitled to — and the absence of a single source of truth meant the programme owners couldn't see who was engaging with what. Leadership wanted a single, mobile-first platform that served as the operational front door for the entire frontline recognition programme.
02 / OUR ROLE
What CODE81 delivered.
Four streams of work — building the unified digital ecosystem from the ground up, with national identity, secure orchestration, and native-feel mobile experience.
- Built a world-class Liferay DXP portal serving as a single point of service for over 130,000 registered users.
- Implemented Kong API Gateway for secure authentication, rate limiting, and backend orchestration across the platform.
- Developed a Flutter mobile application providing native-feel experience on iOS and Android from a single codebase.
- Integrated Nafath national identity for secure login and user profile management — meeting the identity standards expected of a national-scale citizen platform.
03 / IMPACT
Four outcomes across the unified frontline workforce platform.
Outcomes reported by the client across the digital ecosystem programme.
/ OUTCOME 01
Single Source of Truth
Centralised recognition platform serving 130,000+ frontline workers as a single source of truth for all programme benefits and services.
/ OUTCOME 02
On-the-Go Access
Mobile-first delivery enabled on-the-go access to scholarship applications, discount programmes, and community benefits — meeting frontline workers where they actually work.
/ OUTCOME 03
Scalable Infrastructure
Infrastructure capable of handling high-traffic volumes during national initiatives — engineered for the spikes that come with public recognition programmes.
/ OUTCOME 04
Integrated Wellbeing & Development
Mental health resources and professional development tools integrated into a seamless user journey — recognition, support, and growth in one place.
04 / TECHNOLOGY
Built on Liferay DXP, Flutter, and Kong — integrated with national identity.
An architecture combining a market-leading DXP for content and experience, native cross-platform mobile, secure API orchestration, and national identity integration.
DXP & Mobile
Identity & Orchestration
/ Engagement Disclosure
This case study reflects a real CODE81 engagement with a national-scale recognition programme in the GCC region. Client identity is withheld pending consent. Detailed architecture, scaling documentation, and reference contacts are available under NDA on request.
05 / RELATED CASES
More CRM & lifecycle work.
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